Archive for November, 2015

Ventilator Retrofit

Zehnder ComfoAir 350

Last week our HVAC folks uninstalled our UltimateAir RecoupAerator ERV, and installed our new Zehnder HRV ComfoAir 350.

This is part 2 of our recent ventilator struggles. Read part 1, Problems persist with our UltimateAir ERV.

After the latest issues with our UltimateAir, I contacted Mike Duclos, our energy consultant, and asked his advice in selecting a new ventilator. Since the house was designed to use continuous ventilation at 60 CFM and a boost mode for removing extra moisture from the bathroom and odors from the kitchen, he recommended we give the Zehnder a closer look.

I knew a Zehnder would be expensive, so I asked about alternatives. Unfortunately, other options such as Venmar and RenewAire do not offer continuous ventilation at specific airflow rates. These units would have to cycle on and off to approximate our 60 CFM flow rate. These units would also require different vents to the outdoors that prevent backdraft cold air from entering the house when the unit is off.

The Zehnder can be set to specific air flow rates and run continuously. They also have a unit which is very similar in size and layout, so there’s not a lot of re-ducting required. The pre-heat is integrated inside the unit rather than separate, simplifying the install. We were able to easily convert the 2 circuits for the UltimateAir (one for the pre-heat and one for the ventilator) to one 15 amp 220 volt circuit for the Zehnder.

Zehnder offers both ERV and HRV models. When we were designing the house, we didn’t find any overwhelming rational for picking one type over the other. We went with the ERV because that is what UltimateAir made. We picked UltimateAir because it was energy efficient and being used in many new net zero homes.

But after almost 4 years of ERV use, we decided to try an HRV. We use the ventilator to vent the bathroom and kitchen. Sometimes the ERV was not able to do an adequate job of reducing the moisture in the air. Some humidity in the house is good in the winter, but when I started finding little patches of mold in the corners of the windows, I knew we had too much. Running the ERV in boost for longer periods of time did not seem to help.

Working with the folks at Zehnder was a pleasure. Within a week of asking for a quote, I had a new unit sitting in my basement.

We paid $1,329 in 2011 for the UltimateAir, not counting the preheater, controller, boost switches and installation. Over the next 4 years we paid just north of that in repairs. UltimateAir did offer us $400 toward the cost of the replacement unit. They have also offered to refund 50% of the original price upon return. I think we netted out spending roughly $2,400 without the refund, or 1,700 when the refund arrives.

The Zehnder unit came in at $2,300, plus installation (unknown at time of posting). After everything we’ve been through, it didn’t seem so expensive any more.

I’m quite happy with how easy and quickly they were able to swap out the units, less than 4 hours of work including commissioning.

If you notice in the picture at the top of the post, they had to swap the exterior air inlet and exhaust ducts. We also mounted the unit on the floor. They don’t recommend hanging them from the ceiling. Zehnder’s often have a large manifold mounted on top. They also don’t recommend hanging them on a wall that does not have a lot of density to muffle any vibrations. And because the unit is an HRV, it needs to be able to drain condensate, so there is a drain at the bottom. The new 220v outlet can also be seen behind the unit.

New control panel mounting plate

New control panel mounting plate

New control panel

New control panel

We were able to reuse the wiring from the unit to the control panel mounted on the first floor, although the control unit is a different size (not the standard US electrical outlet box size). This wouldn’t have been an issue if this was a fresh install. But since this is a retrofit, I now have to decide what to do with the mismatched control panel. I’m really surprised Zehnder US does not have a retrofit patch kit for this.

Likewise with the two boost switches in the bathroom and kitchen. Same sizing issue, although these switches are thinner and wireless which is totally awesome. No wires needed. And connecting them to the main control was easy.

Commissioning the unit was also a breeze. The UltimateAir required adjusting physical registers on the ventilator which required keen eyesight. The Zehnder is fully controlled from the control panel. The P-menu is a bit awkward, but fairly easy to figure out. I’m guessing in the not too distant future they will have an app for this. Seems silly to have wireless boost switches but I can’t use my phone to commission or make changes on the fly.

We’re using the low fan setting on manual mode for now. This fan speed delivers a continuous air flow rate of 100 meters cubed per hour or about 59 CFM if I’ve done my conversion correctly. At this speed the unit pulls about 23 to 24 watts. In boost mode it uses 102 watts.

Thus far, we’ve been using the new unit for about 11 days. In that time we’ve done a lot of Thanksgiving cooking, and friends have taken many showers. We’re very happy. Mainly it’s peace of mind. I have more confidence that the unit will just work. After all, it is the lungs of our house. You don’t want to worry about whether your lungs are working.

Happy Thanksgiving weekend!

Problems persist with our UltimateAir ERV

I don’t generally like to write negative reviews. I tend to do my research and pick the best technology I can afford.

But sometimes crap happens. It might be an isolated event, like our window snafu, or it might be part of a larger occurrence such as our experience with spray foam. In the former experience, the company provided a full solution at no cost to me, in the later I was just a number in a long line.

In the case of our ventilator, I initially leaned toward thinking this was an isolated event since at the time I hadn’t found any reports online about similar experiences. But now that we are on our second unit and continue to have problems. This tells me that the design or manufacture of the product is defective. I also found someone else that has had similar problems.

A quick recap

Shortly after we moved into the house the ventilator made a terrible noise one morning. I turned it off and rushed down to find that one of the filters had delaminated and jammed the rotating heat exchange wheel. The terrible noise was the belt burning up trying to turn the wheel. UltimateAir provided the replacement parts free of charge, but I had to pay my HVAC servicer $320 to diagnose and replace the parts.

Then several weeks later, the replacement filters also delaminated and again jammed the wheel. Another $200 to replace the belt. All this we wrote about in 2012, our first year in the house.

Then we turned the unit off for the late spring and fall. We open our windows most of this time. Then in the fall when the temperatures dip, we turned the unit back on and heard an intermittent knocking noise, loud enough to keep you up at night. UltimateAir suggested replacing the belt and a small wheel. Another $160 service fee. Knocking noise continued intermittently.

In March 2013 I documented the knocking noise and posted 3 videos on YouTube. At interior vent, inside ventilator – bottom, and inside ventilator – top.

I asked them to diagnose the problem and suggest a remedy. They asked me to uninstall the unit and ship it back for repair. They paid for shipping and repair, but I had to pay my servicer to uninstall and reinstall. Unfortunately when the unit returned it had a few extra moving parts. Items that were attached to the circuit boards were bouncing around inside the unit. UltimateAir blamed shipping. If that is the case, I blame their thin padding in the shipping box. Either way, the unit would not work. I wrote a very unhappy email to UltimateAir.

To their credit, they were very responsive. They responded to my issues very quickly and they covered their replacement costs. But I still had to pay someone to install the parts and unit on my end.

UltimateAir offered to refund the purchase price or replace the unit with a new unit and credit me $400 toward the reinstall. At this point I had spent $1,220 servicing the unit and I was not very happy with their offer.

I contacted my energy consultants to see if they had encountered similar issues and ask them for their advice. They had not encountered similar issues but did suggested I look at other options considering the string of bad luck I was having with the product. Unfortunately the options included buying a new ventilator and retrofitting the connections to work with a new ventilator.

I made another bad decision and decided to go for the replacement unit. I dreaded a retrofit with a different type of unit.

The new replacement unit was installed September 13, 2013. It performed fine for the winter of 2013-14.

When I turned the unit on again in October 2014 the wheel containing the filters would not turn. I pushed it along and was able to get the wheel turning again. Maybe just sitting in the off position for the summer is bad for the unit? The unit appeared to work fine for the rest of the winter of 2014-15.

Problems persist

Then just this month, I turn the unit on again after being off 5 or so months, the wheel once again was frozen. I managed to get it working again and hoped for the best. Except this time it it stopped turning some time later and I can not seem to get it turning again. I think it sticks, and the motor continues to try to turn it, possibly damaging the motor or more likely the belt. I don’t know.

I am not going to make another bad decision and have it repaired. It is time for a new ventilator. Looks like my next post will be about retrofitting our ventilator.

Stay tuned for part 2!


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